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Change is hard, but necessary for businesses to thrive and survive. You—as leader or manager—can help implement new business processes and initiatives using organizational change management (OCM). In this course, consultant and change management expert Bob McGannon discusses the principles and techniques necessary to drive change at the project level, in a certain business area, or throughout an entire organization. He helps you prepare, manage, and support the change process, outlining the five phases involved and the eight competencies required for success. Bob also helps you understand the stages of change on an individual level, so you can help team members and stakeholders adapt.
- Determine the approach to motivate others through a change.
- Distinguish the steps and benefits of change management phases.
- Explain how training is addressed as part of the change implementation and support phase.
- Interpret the components for communicating a change initiative.
- Recognize the skill set needed for a change champion.
- Identify the type of results that can be revealed when evaluating a change.
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