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When you bring people together, conflict is a natural part of the dynamic. How leaders choose to manage these inevitable disagreements can make the difference between a dysfunctional team and a successful one. In this course, instructor Henna Inam shares strategies and techniques that can help you confidently lead through conflict. Throughout the course, Henna provides direct instruction, exercises, and scenarios that play out common team conflict situations. Discover why team conflict is necessary for success and how to determine whether a conflict is healthy or unhealthy. Review how to resolve style differences, remain both assertive and cooperative in the midst of a conflict, and leverage different conflict management styles to defuse tricky situations.
- Explain why conflict can be a healthy process for a group of people.
- Describe three types of trust and how to build it among team members.
- Summarize how ambiguity can create conflict among team members and how this conflict can be resolved.
- Compare and contrast the assertive and cooperative styles of conflict
- Analyze the five types of conflict management styles and assess when it is most appropriate to use each.
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